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  • News
  • April 29, 2013

Stronger Rights For Wireless Consumers In Markham-Unionville

Ontario Government to Introduce New Rules for Wireless Contracts and Services

Local MPP Michael Chan and the new Ontario government are taking firm steps to ensure that consumers in Markham-Unionville are provided with clear information and fewer surprises when they enter into cell phone and wireless services contracts.

The government’s legislation, if passed, would make it easier to understand the costs and terms of wireless services contracts. The legislation would also ensure wireless services providers are clear with information before contracts are signed.

“This new legislation is great news for Markham-Unionville families and individuals who will benefit from stronger consumer rights when considering cell phone and wireless fixed-term contracts.”
- Michael Chan, M.P.P., Markham-Unionville

Wireless consumers would benefit by:

  • Requiring contracts to be written in plain language.
  • Ensuring contracts clearly outline which services come with the basic fee, and which would result in a higher bill.
  • Requiring providers to get consent from the consumer before amending, renewing or extending a fixed-term contract.
  • Enforcing a cap on the cost of cancelling a contract or no fee at all, making it less expensive for consumers to walk away from fixed-term contracts.

These proposed reforms would protect the rights of consumers while furthering the new Ontario government’s commitment to building a strong economy and a fair, safe and informed marketplace.


  • Approximately eight out of 10 Ontario families have a wireless services agreement.
  • Overall complaints to the federal Commissioner for Complaints for Telecommunications Services overall have more than tripled over the past four years.
  • A recent survey by compiled the opinions and complaints of 2,800 cell phone users who called for an overhaul of the cell phone market.

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