October 6, 2008
The Government of Ontario is partnering with the Retail Council of Canada to help remove barriers that customers with disabilities frequently face, announced York Region MPPs Michael Chan, Reza Moridi, Helena Jaczek and Greg Sorbara.
A new interactive tool, â€˜How May I Help You?â€™ is now available to help businesses attract more customers of all abilities. It uses real-life scenarios to teach people how to interact with customers who have a variety of disabilities, including those who:
Under Ontarioâ€™s landmark accessibility legislation, Ontarioâ€™s first standard â€“ for customer service â€“ is now law. The Accessibility Standards for Customer Service sets out rules that businesses and organizations must follow to serve customers with disabilities. â€˜How May I Help You?â€™ supports the training requirements in the standard.
â€œEvery business should strive to open their doors to every potential customer. With this tool, more businesses can better serve people with disabilities and, at the same time, increase their customer base,â€ said Michael Chan, M.P.P., Markham-Unionville.
â€œBy working together, we can build an Ontario where our businesses are open to each and every customer and where our communities are open to everyone who calls them home,â€ said Community and Social Services Minister Madeleine Meilleur.
Visit www.AccessON.ca to learn more about accessibility.
Find out more about Accessiblity for Ontarians with DisabilitiesFind out more about the Retail Council of Canada
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